Sector: Manufacturing · Platform: Sage 200
The challenge
Alplas had already moved from Sage 50 to Sage 200 using another provider, hoping to improve their business processes. They felt the upgrade had not been carried out sufficiently. Many elements of the accounting software had been turned off, and management felt the system was not being used to anything like its potential.
The company lacked the background information and knowledge to use their accounting solution fully. They knew Sage 200 was a powerful tool that could automate their processes, but a lot of information had been corrupted during the transfer — and it was slowing the day-to-day running of the business.
Alplas needed:
- A solution that streamlined their business operations
- The appropriate processes automated by their accounting solution
- Excellent support if they had any queries
The solution
Looking for a Sage provider that could offer the support they needed, one name kept cropping up, and Alplas invited Impress Solutions in to assess their existing system.
We examined the current Sage set-up, how the data had been migrated, and the processes in use. That deep dive let us move Alplas away from time-consuming workarounds to a position where they were taking proper advantage of Sage 200’s capabilities — saving time and removing duplicated work.
Impress also provided product training, data repair and reporting.
“We were extremely confident in Impress’ ability to provide us with the right support from our very first meeting.”
— Cheryl Whitear, Office Manager, Alplas
The results
With the optimisation carried out and a much better understanding of how their accounting solution worked, the Alplas team gained customised reports built around their needs, and processes that were automated and streamlined.
Alplas gained a clearer view of cash flow and could assess sales figures at the click of a button. Quotations and invoicing, once laborious, were refined and simplified from start to finish.
“We were given total peace of mind that we could speak to the Impress team at any time. Our account manager always works with us to resolve our issues. We’ve always been exceedingly happy with how Impress support us. Even when we are working from home or just have a general question, they are just a phone call or email away. They come back to us within minutes to resolve any queries we have.”
— Cheryl Whitear, Office Manager, Alplas
The future
“We are in constant discussion about what we can do with our systems and how we can develop and better them. Impress’ approach is refreshingly proactive and they are focused on helping us get the most out of our accounting solution in order to support the continued growth of the business.”
— Cheryl Whitear, Office Manager, Alplas